Global Privacy Policy - DVC Stem - Worldwide

Effective date: 1 September 2019

1. Welcome to DVC Stem

Privacy and discretion is the utmost importance at DVC Stem. To better protect your privacy, we provide this notice explaining our online information practices and ways your information is collected and used.

2. Collected information

This notice applies to all information collected or submitted on the DVC Stem website. On our website, you can request information on treatment, register to receive our newsletter, or provide contact and personal information for free consultation. The types of personal information collected are: Name, Email address, Phone number, Conditions you may be interested in receiving treatment for. Additionally, we may collect additional details regarding current conditions during private follow-up consultations. We are fully HIPAA compliant, and your information will not be shared with any third parties.

3. Information usage

We never share this information with outside parties. The only uses for collected information are as follows:​

When "user" submits a request for information, we use the information provided to follow up with the candidate and determine whether they meet our criteria for treatment at DVC Stem. By completing the request for information form, you are giving us permission to contact you with more detailed information. If the initial evaluation determines that you are a good candidate, you will be sent an invitation to our secure online patient portal. The information collected in this portal is confidential and is only used by a doctor for treatment and diagnostic purposes.​ This information will not be shared with any third parties and is fully encrypted.

Providing your email address to receive our monthly newsletter, an occasional update on news or events that may be of interest, such as new procedures or articles. Our site provides an area at the bottom of each page to subscribe to our newsletter. By entering your email and clicking the "Learn more" button, you are opting to receive occasional news from us.​ You may unsubscribe from our newsletter at any time. Any emails pertaining to our newsletter will include this option to unsubscribe within the email.​If you receive an email without an option to unsubscribe from our newsletter, you are receiving that mailing as part of a personal communication with DVC Stem.

4. Analytical Information

DVC Stem uses analytical software to track non-identifying traits of those who visit our website. This data is used for website improvement and design enhancement. An example would be that X number of "users" visited a certain area on our website, or that Y number of men and Z number of women filled out our request for information form. No collected information is personally identifying or used for anything other than analytical purposes.

5. Marketing Information

As part of our marketing analytics software, DVC Stem automatically collects information about your device when you visit our website. We will collect your IP address, web browser choice (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as the term you used in a search engine to find our site. We use this information to better our marketing efforts for future visitors.​Use of cookies: Cookies are small pieces of data that are sent from a website and stored on a computer or device by the user’s web browser. Cookies do not recognize you personally and are not harmful to your browser, computer or device. Cookies provide helpful information about how our site is being used by visitors. Additionally, web beacons are used by our website to allow us to display advertisements on social network sites and third-party websites, that are specifically targeted to individuals who have recently visited the DVC Stem website.​For example, cookies would be used to store login information for our patient portal so that you would not need to enter your information every visit. Other uses would include measuring interest in different parts of our site or gauging the effectiveness of our marketing campaigns. In no case does the use of cookies reveal or record any personally identifying information.If you have questions or concerns about our use of cookies, please contact us.

6. Security

We make a strong effort to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We maintain organisational, technical and administrative measures designed to protect Personal Data within our organisation against unauthorised access, destruction, loss, alteration or misuse. Your Personal Data is only accessible to a limited number of employees who need access to the information to perform their duties. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.

DVC Stem has put in place physical, electronic, and clinical practices to safeguard and secure the information we collect online. We are constantly striving to prevent unauthorised access, maintain data integrity, and ensure the appropriate use of all collected information.

6. Your choices and rights

You have choices regarding our use and disclosure of your Personal Data:

a. Opting out of receiving electronic communications. If you no longer want to receive marketing-related emails, you may opt-out via the unsubscribe link included in all emails. We will process your request as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with treatment.

b. Your data protection rights. Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data we control about you:The right to request confirmation of whether DVC Stem processes Personal Data relating to you, and if so, to request a copy of that Personal Data; The right to request that DVC Stem rectifies or updates your Personal Data that is inaccurate, incomplete or outdated;The right to request that DVC Stem erase your Personal Data in certain circumstances provided by law; The right to request that DVC Stem restrict the use of your Personal Data in certain circumstances, such as while DVC Stem considers another request that you have submitted (including a request that DVC Stem make an update to your Personal Data); and the right to request that we export to another company, where technically feasible, your Personal Data that we hold in order to provide Services to you. Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your particular situation.

d. Process for exercising data protection rights. In order to exercise your data protection rights, you may contact DVC Stem as described in thesection below. We take each request seriously. We will comply with your request to the extent required by applicable law. We will not be able to respond to a request if we no longer hold your Personal Data. If you feel that you have not received a satisfactory response from us, you may consult with the data protection authority in your country. For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process Personal Data about you in order to provide our Services or our Sites, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request.

7. Updates to our privacy policy and notifications

We may change this Privacy Policy from time to time to reflect new information, changes in our Personal Data practices or relevant laws. The “Last updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on the Services. We may provide you with disclosures and alerts regarding the Privacy Policy or Personal Data collected by posting them on our website.

8. Links to other websites

We may provide the ability to link to other websites. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.

9. Contact us

If You have any questions about this Privacy Policy, pleaselectronically or send physical mail to:

DVC Stem
Park Place Plaza, West Bay Road, Seven Mile Beach
Grand Cayman, Cayman Islands
PO Box 31000
KY1-1205
info@dvcstem.com

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